Resume

Southcarolinapalmetto@yahoo.com

POSITION DESIRED	I am seeking an entry-level position where I can utilize my computer skills. I am a great leader as well as a team player. I have great communication skills and I am very goal oriented. Please contact me about any employment opportunities at my E-mail address.
EDUCATION BACKGROUND	Greenville Technical College, Greenville, SC 2005 – 2007 AS – Network System Administration - GPA: 3.84 · National Technical Honor Society 2007 – Certificate in Computer Technology with a Major in Linux Administration 2007 – Certificate in Computer Technology with a Major in CISCO Routing/Network Configuration 2007 – Certificate in Computer Technology with a Major in CISCO Network Associate 2007 – Certificate in Computer Technology with a Major in Computer Technician 2001-2003 AS – Medical Laboratory Technology - GPA: 4.0 Clemson University, Clemson, SC 1999 – 2000 Laboratory Research and Advanced Microbiology classes 1998 – Bachelor of Science in Microbiology - GPA 3.48
TECHNICAL SKILLS	Languages: C++, SQL Database: SQL Server 2005, Microsoft Office Access 2003 Environments: Window 98/XP- Professional/XP – Media Center Edition Applications: Microsoft Word, Excel, PowerPoint
CERTIFICATION	CompTIA A+ Certification
WORK HISTORY	Alorica Incorporated   Technician Coordinator-Laptop Support July 2009 – Present · Provide technical support and troubleshooting for advance technical issue with Samsung laptop, printers, monitors, hard drives, and optical drives · Navigate customers through hardware, software and networking functions of a laptop. · Provide clear and easy to understand direction regarding LAN and wireless network connections for laptops and printers. · Answer customer questions about technical features and functions of Samsung products Digital Management Solutions May 2008 – Jan 26, 2009 Computer Technician · Repair computer software, hardware, and associated peripherals. · Customer support for security systems and camera problems. · Testing and QC of mobile security trailers: ð Including configuration of video servers, routers and laptops. · Troubleshooting and repair of: ð DVR security systems ð Computer-based DVR security systems ð Security cameras Greenville Tech. Computer Repair Dept. Internship, Greenville, SC June 2007 – Aug 2007 · Setting-up and re-imaging computers in computer labs · Trouble-shooting and repairing computers The Blood Connection, Greenville, SC July 2003 – May 2004 · Testing of blood and blood products for infectious diseases. · Performing equipment maintenance, calibrations, and QC. Tele-Tech Corporation, Greenville, SC Nov 2000 – May 2001 Customer Service Representative · Handling one-on-one customer inquiries and concerns. · Processing orders and supply requests.
references	References available upon request