Joel Christopher Jr.
102 Lakewood Court, Easley, SC 29642
(864) 269-2426
Associate of Science in Network System Administration
Greenville Technical College, Greenville, SC
2005 – December 2007 – GPA: 3.84
· National Technical Honor Society

2007 – Certificate in Computer Technology with a Major in Linux Administration
2007 – Certificate in Computer Technology with a Major in CISCO Routing/Network Configuration
2007 – Certificate in Computer Technology with a Major in CISCO Network Associate
2007 – Certificate in Computer Technology with a Major in Computer Technician
2001-2003 AS – Medical Laboratory Technology - GPA: 4.0

Bachelor of Science in Microbiology
Clemson University, Clemson, SC - 1998
Laboratory Research and Advanced Microbiology Classes
Clemson University, Clemson, SC - 1999 – 2000
Languages: C++, SQL
Database: SQL Server 2005, Microsoft Office Access 2003
Environments: Windows 98 / Window XP / Window7
Applications: Microsoft Word, Excel, PowerPoint
CERTIFICATION CompTIA A+ Certification
Technician Coordinator-Laptop Support
Alorica Incorporated
July 2009 – Present
· Provide technical support and troubleshooting for advance technical issue with Samsung laptop, printers, monitors, hard drives, and optical drives
· Navigate customers through hardware, software and networking functions of a laptop.
· Provide clear and easy to understand direction regarding LAN and wireless network connections for laptops and printers.
· Answer customer questions about technical features and functions of Samsung products
Computer Technician
Digital Management Solutions
May 2008 – Jan 26, 2009
· Repair computer software, hardware, and associated peripherals.
· Customer support for security systems and camera problems.
· Testing and QC of mobile security trailers:
· Including configuration of video servers, routers and laptops.
· Troubleshooting and repair of:
· DVR security systems
· Computer-based DVR security systems
· Security cameras
Greenville Tech. Computer Repair Dept. Internship, Greenville, SC
June 2007 – Aug 2007
· Setting-up and re-imaging computers in computer labs
· Trouble-shooting and repairing computers
Medical Lab Tech.
The Blood Connection, Greenville, SC
July 2003 – May 2004
· Testing of blood and blood products for infectious diseases.
· Performing equipment maintenance, calibrations, and QC.
Customer Service Representative
Tele-Tech Corporation, Greenville, SC
Nov 2000 – May 2001
· Handling one-on-one customer inquiries and concerns.
· Processing orders and supply requests.

Wednesday, March 11, 2009

Apple’s Misstep with new iPod voice-over feature

I've read several twitters and blogs which basically have been calling the new iPod Shuffle a disaster. First off I am not an Apple fan and if anything I have more of a bias against Apple as a company then for it. I think that many of the personal opinions about the poor design of the product such as the size of the device and having to use the Apple ear buds have merit. I know that personally I would never buy a product this small because as many have pointed out it would be too easy to lose. As for those complaining about having to use the Apple ear buds with the built in control-- what did you expect? Apple products have always been more proprietary then other companies -- we have seen this before in the way the iPod is dependent on the iTunes service, the way Apple handles iPhone apps, and in the recessed headphone jack on the iPhone; This is one way Apple tries to locks it customers into using only Apple products.

Yes, the voice-over is not a blow me over "cool" innovation, but I think that many are so busy trashing the proprietary ear buds that they are missing the benefits of the voice-over feature. While having the voice-over tell you the name of an artist, the name of a song or the name of a play list does not really have a big "wow" factor it does have one advantage -- the convenience of not having to stop what I'm doing and fumble around with looking at a tiny display to choose a particular song or play list. Unfortunate, the way Apple has incorporated voice-over into the product has led to a wholesale rejection by many of an overall good feature.